Eurofins Sac Ky Hai Dang applies EOL system – Eurofins Online
The testing industry is a special industry because it requires high security of customer analysis results. For that reason, in professional laboratories, they often organize a Registration Team to deal with and discuss with customers about the required amount of samples, and the sample is qualified to conduct the experiment correctly or not, the sample is the same as described by phone, email, etc. Also to ensure that the customer's sample information is completely safe with a team of technicians in the laboratory. Thereby ensuring the highest possible objectivity of the test results. In addition, we have a Sample Results Feedback Team for customers, which operates independently. This arrangement contributes positively to improving the security and objectivity of test results, however, it has the disadvantage that customers have to receive emails and information from many departments. As follows:
- Email quotes and agreements from sales
- Email confirmation of sample receipt / exchange of sample status when samples arrive at the laboratory
- Email from support when there is a problem during testing
- Email returns results and exchange of advice from the results department.
- Email from the accounting department
For large manufacturing enterprises, the number of samples that need to be tested every month is a lot, and email tracking easily leads to difficult information tracking and very time consuming for customers when tracking whether the laboratory whether the results have been returned or not.
At Eurofins Sac Ky Hai Dang, we are constantly looking for innovative solutions and improving work efficiency through the application of information technology to both ensure the security of test results and simplify the work. Track the time to return the results of the customer thereby saving your time. Therefore, Eurofins Sac Ky Hai Dang has applied the EOL system - Eurofins Online, with this system, customers will be able to generally manage the samples sent to Eurofins for analysis, track the time to return results as well as can register the criteria to be tested online. We believe that the application of this system will help customers save a lot of time and manage test results more effectively than many traditional methods.
Register to use the EOL system, please contact the staff in charge of order tracking to register or email VN_CS@eurofins.com to register.
Video tutorial as attached link: https://www.youtube.com/watch?v=7CkqFGs2hNo
Eurofins Sac Ky Hai Dang will organize Online training sessions to guide customers to use EOL to increase working efficiency.